FAQ

Product Overview:

  A great number of products in this shop are made to order and require a 4-6 week window for shipment. This includes prints and items listed as a pre-order. Please allow up to 1 week for all other items to be shipped. If you are in need of a rush shipment please contact via email.   

Pre-Orders:

 Items listed as a Pre-Order will be available for purchase for two weeks before the buying option is disabled and the product is sent into production. Most Pre-Ordered items require a two week window to be produced and shipped to my studio. It is after that initial four week period I will pack and ship the item promptly. If there is a delay in production for any reason, the customer will be notified immediately. If an order is placed containing readily available products with a pre-order item please expect both products to be shipped together unless buyer contacts me requesting otherwise.

Returns:

  Returns are not accepted under any circumstance for non-damaged goods. If an item has been damaged in transit please email photos of the damaged wares and a replacement will be shipped out within 1-2 weeks time. 

Shipping: 

  Domestic customers will receive a tracking number by email as soon as their parcel ships. Buyer is responsible for providing an additional shipping payment if items are retuned due to an inaccurate shipping address or if the parcel is unclaimed and returned for any reason. If you receive a "Delivered" notification email but your parcel has not arrived, please contact the USPS via usps.com

International Customers:

  Packages may accumulate additional charges upon arrival into your country. Customs fees and taxes vary depending on location and I cannot be held responsible for these fees. Upon placing an order, the buyer will receive an email with a customs number. This number is non trackable (although sometimes the system allows you to view it as if it were a tracking number.) International shipping does not include tracking or insurance. Registered mail or other forms of trackable/express mailing options are available upon request at an additional charge. 

 

Commissions: 

 Commissioned artwork is something I do not always have time for but am absolutely open to! Email your project to info@billcrisafi.com and I would be happy to go over it with you.

I apologize but do not make drawings intended to be used as a tattoo.

If you would like to get an existing drawing of mine tattooed, you have my blessing with the hope that you would support my artwork as well by purchasing something from my shop. I would love to see any tattoos inspired by my work be properly credited ( and please tag me/email me photos if you post them online! I would love to see!)

 

 

Mailing Address:

Bill Crisafi

8 Front Street 

Suite 303

Salem, Massachusetts 01970

 

if you need any further information please email me at info@billcrisafi.com

 

All products on this website are sole property of, and created by, Bill Crisafi.