FAQ / Contact
PLEASE NOTE, THE FOLLOWING RECOMMENDATIONS ARE NOT A GUARANTEE!
Domestic Orders: Please place your order by December 13th in order to receive it by Christmas.
Canadian Orders: We recommend placing orders by December 10th to receive by Christmas.
International Orders: We are unable to confidently provide a recommendation, since transit times and customs clearance time frames vary widely.
Prints take 2-3 weeks to be shipped. Please note that any Pre-Sale products will take 4-6 weeks for production and shipment after the date the pre-sale ends (NOT 4-6 weeks after the date you purchased the product.)
Items listed as a Pre-Order will be available for purchase for two weeks before the buying option is disabled and the product is sent into production. Most Pre-Ordered items require a two week window to be produced and shipped to my studio. It is after that initial four week period I will pack and ship the item promptly. If there is a delay in production for any reason, the customer will be notified immediately. If an order is placed containing readily available products with a pre-order item please expect both products to be shipped together unless buyer contacts me requesting otherwise.
Returns are not accepted under any circumstance for non-damaged goods. If an item has been damaged in transit please email photos of the damaged wares and a replacement will be shipped out within 1-2 weeks time.
Fulfillment is handled by Night Owls and in stock product will generally ship within 1-2 business days of order placement. Order processing time may be extended during major holidays.
Customers will receive a tracking number by email as soon as their parcel ships. Buyer is responsible for providing an additional shipping payment if items are returned due to an inaccurate shipping address or if the parcel is unclaimed and returned for any reason. If you receive a "Delivered" notification email but your parcel has not arrived, please contact your local post office or USPS via usps.com.
Please note, due to so many variables being out of our control, once your order leaves our warehouse we cannot be held responsible for items lost or stolen during transit, and those orders cannot be replaced or refunded. If you are experiencing a potential issue or delay with your order delivery, please contact your local post office or the carrier for the service you requested at checkout for more information.
We offer international shipping to just about anywhere. Please be aware though, that international shipments have an estimated transit time of 7-21 days, and can often take longer depending on the destination and carrier service. Tracking will be provided by the carrier, but details will likely be limited or a bit unreliable during transit.
All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot be determined in advance and are not covered in the price of international shipping.
Once your order leaves our warehouse we cannot be held responsible for any items lost in international transit. Packages lost in international transit cannot be replaced or refunded. We do not accept returns or exchanges on any international orders.
If you realize you checked out with an incorrect address, please reach out to inform us as soon as possible. We will only be able to update the address if the package has not yet shipped and we cannot make any guarantees!
My order was returned to sender, what can be done?
If there was an issue with delivery and your package is returned to sender, we will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you are not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order (less the shipping costs) to the original method of payment.
Orders lost in transit:
Unfortunately with so many variables out of our control, once an item is picked up by the carrier we cannot be held responsible for any lost or missing packages. Refunds/ replacements are not offered if an item is lost by the carrier. Please contact your local post office for help if you suspect your order has been lost or stolen.
I received the wrong item or am missing part of my order. What can be done?
If you receive an incorrect item or are missing an item in your order, please know that this is very rare and we are so sorry! If this happens to you please contact us as soon as possible and we will get you taken care of.
Click here to contact us about your order: Customer Support
Email your project to email@example.com with your budget and time frame and I would be happy to go over it with you!
I apologize but do not do tattoo design commissions.
If you would like to get an existing drawing of mine tattooed, you have my blessing with the hope that you would support my artwork as well by purchasing a tattoo ticket from my shop.
I would love to see any tattoos inspired by my work be properly credited ( and please tag me/email me photos if you post them online! I would love to see!)
3701 N Ravenswood Ave
Chicago, IL 60613
All products on this website are sole property of, and created by, Bill Crisafi.